how not to sell train tickets
NSB has one of those pay-more-than-it-costs-to-make-an-intercontinental-call phone numbers for buying their train tickets! OK, they probably use the money to cut waiting time to a minimum, I generously assumed, but no, the estimated waiting time is 16 minutes, and when I press the speakerphone button, horrible music flows from my telephone.
Scandinavian Airlines, on the other hand, offers to ring you back if they can’t instantly answer the phone.
And they wonder why people don’t travel by train anymore.
(Yes, I know they want me to use their internet buying thing instead. But I don’t want to buy tickets, I want to check something about a booking that’s already made.)