stay away from nextgentel

Could I just say that NextGentel sucks? Sure, I was stupid to sign up for the three year sell-your-soul deal, but the speed was going to increase such a lot and it was part of a salary package (“hjemme PC-ordningen”) so my monthly DSL subscription would come out of my pre-tax income, so it seemed like a good deal. Unfortunately after a year the government decided it was too good a deal and decided that it would have to come out of our after-tax income. And no, despite the deal suddenly becoming really, really bad, there was no way we could escape from it. So I have two more years of having to pay Nextgentel 648 kroner (US $100) a month for broadband. Awesome.

Now if they could provide a decent product I mightn’t complain, but for half of January and all of February my network was unstable and kept falling out. Very annoying, to say the least. I rang customer service, but they simply don’t answer the phone. For several days I got the message (after a three minute phone tree) that they had too many customers calling them so they wouldn’t be able to answer. Please call back another day. WHAT? On the occasions when I got through I only had to wait for 40-50 minutes. Unfortunately the people I finally spoke to often couldn’t help. Eventually, they sent me a new router. My old one, which is their property and the rent is included in my subscription, was more than two years old, after all, ancient in tech terms. After that, the network’s been more or less OK again.

Today they sent me a bill for 79 kroner for postage for the router.

I pay 648 kr a month, have appalling connectivity for over a month, they make me wait for customer service for nearly an hour on several occasions. They finally send me a replacement for the dodgy old router and I’m online again, just in time to stop me actually sending my furious letter of complaint.

And they bill me for delivery of the router.

Please, do yourself a favour and choose another ISP if you’re able.

As for me, I’m going to send THEM a bill for 972 kroner, which is what I paid for the six weeks my network was unstable.

03. April 2006 by Jill

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